Terms of service

Last updated: 21.02.2026

These Terms of Service (“Terms”) govern your access to and use of www.shopvilor.com (the “Website”) and any purchases made from Vilor LLC (“VILOR”, “we”, “us”, “our”).

By accessing the Website or placing an order, you agree to be bound by these Terms.

If you do not agree, you must not use the Website.

1. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into binding agreements

We reserve the right to refuse service at our discretion.

2. Products

VILOR offers reusable wellness devices and flavour-based consumable products.

Our products:

  • Do not contain nicotine
  • Are not tobacco products
  • Are not medical devices
  • Are not intended to diagnose, treat, cure, or prevent any disease

Product descriptions, images, and specifications are provided for informational purposes only. Minor variations may occur.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased
  • Cancel orders suspected of fraud, abuse, or unauthorized resale

An order confirmation email does not constitute final acceptance of the order. A binding contract is formed only when the order is dispatched.

4. Pricing & Payment

All prices are listed in EUR unless otherwise stated.

We reserve the right to modify pricing at any time.

Payment must be received in full before shipment.

You represent and warrant that you are authorized to use the payment method provided.

We reserve the right to refuse or cancel transactions flagged as high risk.

5. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs processing
  • Force majeure events
  • Incorrect address information provided by the customer

Risk of loss passes to the customer upon confirmed delivery.

6. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Customers must comply with all return procedures and conditions stated therein.

7. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorized use of your account.

We are not liable for losses resulting from unauthorized access caused by your failure to secure your credentials.

8. Prohibited Use

You may not:

  • Use the Website for unlawful purposes
  • Interfere with security or functionality
  • Attempt unauthorized access
  • Use automated systems to extract data
  • Resell products without authorization

Violation may result in termination of access and legal action.

9. Intellectual Property

All content on the Website, including but not limited to:

  • Logos
  • Product designs
  • Text
  • Images
  • Graphics
  • Branding

is the property of Vilor LLC and protected under applicable intellectual property laws.

Unauthorized use is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Vilor LLC shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption
  • Misuse of products

Our total liability shall not exceed the amount paid for the product in question.

Nothing in these Terms limits statutory consumer rights.

11. Fraud & Payment Disputes

We actively monitor transactions for fraud and abuse.

We reserve the right to:

  • Refuse suspicious orders
  • Suspend accounts engaged in abuse
  • Contest invalid payment disputes

Customers agree to contact us directly to resolve any issue before initiating a payment dispute where possible.

12. Indemnification

You agree to indemnify and hold harmless Vilor LLC from any claims, damages, liabilities, and expenses arising from:

  • Your misuse of the Website
  • Your violation of these Terms
  • Your violation of applicable laws

13. Privacy

Your use of the Website is also governed by our Privacy Policy, which forms part of these Terms.

14. Governing Law

These Terms shall be governed by applicable consumer protection laws and, where permitted, the laws applicable to Vilor LLC.

Nothing in these Terms limits mandatory rights under applicable consumer law.

15. Changes to Terms

We reserve the right to update these Terms at any time.

The latest version will always be available on this Website. Continued use of the Website constitutes acceptance of updated Terms.

Contact

Vilor LLC
support@shopvilor.com
www.shopvilor.com