Privacy policy

Last updated: 14.02.2026

This Privacy Policy describes how Vilor LLC (“VILOR”, “we”, “us”, “our”) collects, uses, processes, and protects personal data when you visit or make a purchase from www.shopvilor.com.

Vilor LLC acts as the data controller for the purposes of applicable data protection laws.

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Data We Collect

We collect personal data necessary to operate our business and provide our services.

A. Information You Provide Directly

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Customer support communications

B. Payment Information

Payments are processed through secure third-party payment providers.
We do not store full credit card numbers or complete payment credentials.

C. Account Information (if applicable)

  • Login credentials
  • Preferences
  • Saved information

D. Automatically Collected Data

When you access the Website, we may collect:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Referring URLs
  • Interaction and usage data

This information is collected through cookies and similar technologies.

2. How We Use Personal Data

We process personal data for the following purposes:

  • To process and fulfill orders
  • To provide customer support
  • To communicate regarding transactions
  • To arrange shipping and delivery
  • To detect and prevent fraud
  • To improve Website functionality and performance
  • To comply with legal and regulatory obligations
  • To send marketing communications (where legally permitted)

We do not sell personal data.

3. Legal Basis for Processing (EEA/UK)

Where required under GDPR, we rely on the following legal bases:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Consent (where applicable)

You may withdraw consent at any time where processing is based on consent.

4. Sharing of Personal Data

We share personal data only when necessary for legitimate business purposes, including with:

  • Platform provider
  • Payment processors
  • Shipping and logistics partners
  • Fraud prevention services
  • IT and cloud service providers
  • Marketing and analytics providers

These third parties process personal data under contractual obligations and applicable data protection laws.

We may disclose information where required by law, legal process, or regulatory request.

5. International Data Transfers

Personal data may be processed outside your country of residence.

Where personal data is transferred outside the European Economic Area or United Kingdom, we rely on legally recognized safeguards, including Standard Contractual Clauses or equivalent mechanisms.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce agreements
  • Prevent fraud

Retention periods vary depending on the nature of the data and applicable law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent

To exercise your rights, contact:

support@shopvilor.com

We may require identity verification before processing requests.

You may lodge a complaint with your local data protection authority if you believe your rights have been violated.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze traffic and usage
  • Improve user experience
  • Support marketing and advertising

You may manage cookie preferences through your browser settings or cookie banner.

9. Security

We implement appropriate technical and organizational safeguards to protect personal data.

However, no transmission over the internet can be guaranteed to be completely secure. You transmit information at your own risk.

10. Children

Our Website and products are intended for individuals aged 18 or older.

We do not knowingly collect personal data from minors.

11. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction, subject to applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised “Last updated” date.

Contact

For privacy-related inquiries:

Vilor LLC
support@shopvilor.com
www.shopvilor.com

Vilor LLC acts as the data controller of personal data collected through the Website.